Category Archives: Artificial intelligence (AI)

The 22 Best Customer Service Software Tools in 2024 By testing the AI assistant internally before rolling it out to customers, we addressed compliance and security concerns head-on, particularly regarding access to sensitive customer data. So, identify the tasks that … Continue reading →

Drive better customer experiences with Conversational AI Google Cloud Blog Additionally, traditional search engines benefit from a well-established ecosystem of SEO practices. Businesses and content creators have long adapted their strategies to align with search engine algorithms. Google has led … Continue reading →

Loud and clear: AI is improving Assistant conversations Conversational AI refers to a broader category of AI that can hold complex conversations with humans. Chatbots are merely a type of conversational AI and are limited to following specific rules or … Continue reading →